Customer A Personalised? No
A standard shirt
- ProseID applies the lawyer’s rules
- Cancellation right applies. Within the 14-day period; no exception applies.
- The shop’s own software takes over
- Shows return instructions.
Automate routine legal
and regulatory assessments.
Define an assessment once, or choose a published one. Customers answer the questions. ProseID applies the rules and returns a recorded result for your own app or backend to use.
§ Policy◇ Questions↳ Rules v. Version✓ Result# Evidence
An example from an EU online shop
A customer wants to return an order.
Instead of checking the same cancellation rules for every request, the shop lets customers complete the assessment themselves.
-
The lawyer defines the rules
They turn their interpretation into questions, conditions and outcomes in ProseID. This reusable assessment is called a schema.
-
The shop adds it to its website
It embeds the assessment on its returns page, ready for every customer.
-
The customer answers the questions
What did you buy? When did it arrive? Was it personalised? The customer supplies the facts.
One assessment. Two customers.
Customer B Personalised? Yes
A shirt with their name embroidered
- ProseID applies the lawyer’s rules
- Personalised-item exception applies. The usual change-of-mind cancellation right doesn’t apply.
- The shop’s own software takes over
- Offers a support review for a goodwill return.
ProseID returns the answers, outcome and evidence.
Your own app or backend decides what happens next.
Illustrative EU consumer purchases from a trader, with other conditions satisfied. Faulty-goods rights and voluntary store returns are separate. EU cancellation rules(opens in a new tab).
Customers shouldn’t need a call
for every routine assessment.
Your team asks the questions, checks the rules and documents the answer—again. Put that repeatable assessment into ProseID so customers can complete it themselves, while your team handles cases that need attention.
Define the assessment
Your author defines how the assessment works.
Policy owner
Enhanced review applies when customer risk is high.
WHENrisk levelis high
THENenhanced reviewis required
Maintain the rules
Change the rules without losing what applied before.
Change history
v1.0.0
First approved process
Earlierv1.1.0
Source clarified
Earlierv2.0.0
Threshold updated
CurrentServe your customers
Let customers complete the assessment in their own time.
Question 3 of 5
Is the system used to make a regulated decision?
Yes ✓NoPut your first assessment to work
Start with work your team already repeats
Choose one recurring assessment
Start with a legal or regulatory question your team regularly works through with customers.
Choose or define its rules
Review a published assessment, or have someone on your team define its questions, conditions and outcomes in the builder.
Put it in your customer flow
Share a hosted link or embed the assessment. Connect the results to your own software so it can handle the next step.
Return assessment
- Questions
- When did the order arrive?
Was the item personalised? - Rules to apply
- Cancellation period
Personalised-item exception - Possible outcomes
- Cancellation right applies
Personalised-item exception applies
Choose a published assessment or create one with your team.
Review a published assessment’s author, scope and rules before using it. If you need your own assessment, someone on your team can define it in the builder.
Serve customers togetherMany customers can complete the same assessment at onceEach follows the questions independently, without a separate call for every assessment.
Keep the historyEvery change becomes a new versionEarlier results stay attached to the process that produced them.
Keep controlYour own software decides what happens nextUse the result in your app or backend to continue your customer’s journey.
Real products.
Built with ProseID.
We use ProseID in our own applications. Each handles a different job, with versioned rules and recorded decisions underneath.
Explore the showcaseWorkplace AI policy
Can I Use AI?
Give employees a clear answer about an AI use, with safeguards and the policy version behind it.
Visit Can I Use AI?(opens in a new tab)Cyber Resilience Act
CRA Operations
Keep product assessments, vulnerability cases, reporting preparation and follow-up work together.
Visit CRA Operations(opens in a new tab)Try it yourself
Complete an assessment and see the result
Our live demos use EU AI Act assessments. Answer the questions and see what ProseID records. Try a live AI Act assessmentWhy not just ask AI?
Your business chooses the rules. ProseID applies them to each customer and records the result.
Legal operationsCompliance teamsPublishers
Frequently asked questions
AI can help explain a regulation or draft an assessment. Your business still needs to choose the questions, define how answers affect the outcome, and keep evidence of each completed assessment. ProseID provides that system. The author defines the rules, customers supply the facts, and your own software receives the result. You could build a system around AI to do this too; ProseID already provides the assessment engine and records.
Start with one legal or regulatory question