17 July 2026
Terms of service.
These Terms of Service govern your use of ProseID. By creating an account or using the service you agree to them.
The service
ProseID (“ProseID”, “we”, “us”) is a hosted business-to-business compliance platform operated from Edingekroken 12, 163 63 Spånga, Stockholm, Sweden. We accept Flow and record requests, render schema-defined experiences to your end users on our hosted pages, validate submitted data against the schema, and deliver a verified record to you through the channels you configure (API, webhook, email). ProseID validates and relays; it does not itself sign.
Your account & responsibilities
ProseID is offered only to businesses and persons acting in a professional capacity. By creating an account or using the service, you confirm that you are acting for business purposes and have authority to bind the organization you represent. You are responsible for activity on your account, the API keys you mint, and the data your Flows collect. You must have a lawful basis to collect and process the personal data your Flows request from end users, and you are the data controller for those submissions. Our Data Processing Addendum is incorporated into these Terms and governs our processing on your behalf; see also our Privacy Policy.
Not legal advice
ProseID is software. Schemas encode publishers’ interpretations of law and compliance requirements; neither ProseID nor any schema is legal advice, and using ProseID does not create a lawyer–client relationship. Always obtain professional advice for your specific situation. A “verified” badge reflects a check of a publisher’s professional credentials — it is not our endorsement of any schema’s legal correctness or fitness for your use.
Publisher content & intellectual property
You retain authorship of the schemas you publish. You grant ProseID a worldwide, non-exclusive license to host, display, and distribute them via the registry and hosted Flows, including Standard Forms, Guided Assessments, Determinations and Compliance Checklists, so the service can function. You are responsible for ensuring your schemas are lawful and that you have the rights to publish them. Because published versions are immutable snapshots, completed records stay anchored to the version in force at the time; deprecating a schema stops new use but does not erase those records.
Acceptable use
Don’t use ProseID to collect data you are not authorized to collect; don’t host Flows or content that violate applicable law or others’ rights; don’t interfere with the service for other customers, probe or circumvent its security, or use the registry to mislead. We may suspend or remove content or accounts that breach these conditions.
Billing & credits
Usage is priced in credits (US$0.20 per credit). Your wallet has three sources shown as one total: paid subscription credits, purchased permanent top-up credits, and non-cash promotional credits such as signup, volume-bonus, or staff grants. Paid subscription credits refresh with the billing cycle and expire when the subscription ends. Purchased top-ups and promotional credits do not expire. Standard ProseID charges use subscription credits first, then promotional credits, then purchased top-ups; charges that fund a publisher earning or another third-party monetary cost require enough paid subscription or top-up credits. A completed Flow costs 1 credit, including an optional basic typed-name signature. Records are billed when the Flow completes — whether or not delivery to your webhook or email succeeds; incomplete or abandoned attempts are not billed. The balance never goes negative, and a Flow pauses when the required total or paid-credit portion is unavailable. Fees are exclusive of taxes. Refunds are at our discretion, and a refund or card chargeback does not automatically remove credits already granted — we review those case by case.
Publisher fees & transfers
A verified publisher with an active Stripe recipient account may set a whole-credit publisher fee on a released schema. This fee is an add-on to ProseID’s normal completion price, is shown before another organization creates a Flow, and is copied into that Flow so later price changes do not alter what it accepted. The first non-zero fee establishes that schema family’s permanent maximum: the fee may later stay the same or decrease, but it can never increase, and reducing it to zero is permanent. No publisher fee applies when the publishing organization uses its own schema. For each eligible completed Flow, 70% of the publisher fee is recorded for the publisher and 30% remains with ProseID. Earnings remain on a 30-day hold. Once at least US$10 is available, the publisher may request a transfer to their Stripe balance; Stripe controls the final bank-payout timing. Promotional, volume-bonus, signup, or staff-granted credits cannot fund publisher fees. Publishers must complete Stripe onboarding, keep their payout details current, and are responsible for their taxes. Active publisher verification is a continuing condition of withdrawal. If verification is rejected, withdrawn, expired, or revoked, ProseID immediately freezes new payout requests and retries; pending, available, and processing earnings cannot be withdrawn while the freeze remains. A transfer already completed before the freeze may not be recallable. We may investigate the underlying activity and apply held amounts to refunds, chargebacks, sanctions obligations, taxes, accounting corrections, or losses caused by fraud, impersonation, abuse, or breach. We will release, return, cancel, or retain affected amounts according to the investigation outcome, these Terms, and applicable law; reinstating verification does not automatically remove a payout freeze. Published work and existing Flow price snapshots are durable; changing a current fee affects only new Flows. Private payout ledgers, verification decisions, and Stripe account references may be retained after account closure to settle surviving obligations and meet tax, accounting, fraud-prevention, and legal requirements.
Signing
Flows can currently require a basic electronic signature: the respondent types their full name and explicitly confirms their intent to sign the completion. This is not a qualified electronic signature, and its legal effect depends on the document, the evidence of intent, and applicable law. The respondent is the signer; ProseID hosts, validates, records, and delivers the ceremony but does not present itself as the signer.
Availability & changes
The service is provided on an “as is” and “as available” basis. We may modify, add, or discontinue features, and features labelled beta or “coming soon” may change before general release. We aim for high availability but do not guarantee uninterrupted service.
Disclaimers & liability
To the fullest extent permitted by law, ProseID is not liable for the correctness of any schema or legal interpretation (these are authored by publishers, not by us) or for your compliance outcomes. To the extent permitted by law, we exclude implied warranties, and our total liability arising from the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim; we are not liable for indirect or consequential loss. Nothing here limits liability that cannot legally be limited.
Suspension & termination
You can cancel your subscription at any time from billing settings or the Stripe customer portal. We may suspend or terminate accounts for unpaid amounts, breach of these terms, or legal-compliance reasons. On termination you can export your data from settings for a reasonable period before deletion.
Governing law & changes
These terms are governed by the laws of Sweden, and disputes are subject to the courts of Sweden. We may update these terms; we will post the revised version with a new “last updated” date, and your continued use after that constitutes acceptance. Operator: ProseID, Edingekroken 12, 163 63 Spånga, Stockholm, Sweden. Contact: [email protected].
Questions? [email protected] or our contact form.