Ready-to-run compliance workflow

EU right-of-withdrawal record

Records an online consumer contract, the applicable national implementation, withdrawal window and exceptions, a consumer's withdrawal request, and the resulting refund obligation.

Add to my workspace

Testing is free and does not create a Record. Unfinished live attempts are not charged.

What it does

From facts to a reviewable result.

This workflow uses the published release shown above. Later updates cannot silently change the reasoning attached to a completed Record.

Information it collects

Required reimbursement issued
The durable-medium acknowledgement included the withdrawal statement's content
The consumer submitted this withdrawal through the online function
Consumer was informed of the 14-day right before purchase
Online withdrawal submission date, time, and zone
The contract is within the Consumer Rights Directive withdrawal regime
Withdrawal requested by consumer
The applicable Member State implementation has been checked

Plus 16 further items when relevant.

Results it calculates

Withdrawal track

Choose the experience

Use the same rules in the format the work needs.

Form

Collect the complete set of relevant facts in one responsive document.

Guided assessment

Guide someone one relevant question at a time through the published logic.

Determination

Apply the rules to the facts and present the calculated outcome clearly.

Compliance checklist

Review the required controls and retain evidence of the completed check.

Published legal basis

The sources stay with the release.

Directive 2011/83/EU

Articles 9–16

Official source ↗

Directive (EU) 2023/2673

Article 1(2), inserting Article 11a into Directive 2011/83/EU

Official source ↗

Inspect the publisher, full schema record, release history, and field structure before relying on this interpretation for your own circumstances.

Use this release

Test the workflow now.
Put it to work when it fits.

Create a Flow