Required
For services and non-tangible digital content, the withdrawal period normally…
For services and non-tangible digital content, the withdrawal period normally starts when the contract is concluded.
Directive 2011/83/EU Art. 9(2)(a), (c)Consumer contract decision
Valid Withdrawal On Entered Facts — Trader Offered To Collect Goods: Yes · Goods Returned Or Evidence Supplied: Yes
The calculated result is “Valid Withdrawal On Entered Facts”. For services and non-tangible digital content, the withdrawal period normally starts when the contract is concluded.
Decision path3DAA0E42CDSchema 2026.06.19
The contract is within the Consumer Rights Directive withdrawal regimeYes
The applicable Member State implementation has been checkedYes
Article 16 exceptionNone
Withdrawal requested by consumerYes
Withdrawal was communicated within the applicable periodYes
Contract typeDigital Content
Consumer was informed of the 14-day right before purchaseNo
Goods returned or the consumer supplied evidence of returnYes
The trader offered to collect the goodsYes
Required reimbursement issuedNo
Action required
Calculated result Valid Withdrawal On Entered Facts
Apply the published EU withdrawal baseline to the contract type, notice history, exception, return status, and online-withdrawal steps entered here. This scenario is distinct because it produces this exact combination of calculated result, active obligations, deadlines, and required evidence.
Published by ProseIDVersion 2026.06.19
Review
Consumer was not informed of the right: the 14-day window extends by up to 12…
Consumer was not informed of the right: the 14-day window extends by up to 12 months.
Directive 2011/83/EU Art. 10Required
Complete “Withdrawal was communicated within the applicable period”
Complete “Withdrawal was communicated within the applicable period”.
Directive 2011/83/EU Arts. 9–11Required
Reimburse the consumer within 14 days of being informed of the withdrawal,…
Reimburse the consumer within 14 days of being informed of the withdrawal, subject to the Article 13(3) goods-return safeguard.
Directive 2011/83/EU Art. 13Change the facts
A nearby path produces a different result.
Withdrawal was communicated within the applicable periodYes → No
Contract typeDigital Content → Service
Result becomesWithdrawal Appears Outside The Entered Period
Inspect the changed path →Published legal basis
Sources carried by this schema release.
The calculated path is bound to the cited version and sources. It is general information, not a substitute for advice on facts or law outside the schema.
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