Required
For services and non-tangible digital content, the withdrawal period normally…
For services and non-tangible digital content, the withdrawal period normally starts when the contract is concluded.
Directive 2011/83/EU Art. 9(2)(a), (c)Consumer contract decision
Withdrawal Appears Outside The Entered Period — Contract Type: Digital Content · A prominent withdrawal function remained available…
The calculated result is “Withdrawal Appears Outside The Entered Period”. For services and non-tangible digital content, the withdrawal period normally starts when the contract is concluded.
Decision path9E82024156Schema 2026.06.19
The contract is within the Consumer Rights Directive withdrawal regimeYes
The applicable Member State implementation has been checkedYes
Article 16 exceptionNone
Withdrawal requested by consumerYes
Withdrawal was communicated within the applicable periodNo
Contract typeDigital Content
Consumer was informed of the 14-day right before purchaseNo
Distance contract was concluded through an online interfaceYes
A prominent withdrawal function remained available throughout the withdrawal periodNo
Action required
Calculated result Withdrawal Appears Outside The Entered Period
Apply the published EU withdrawal baseline to the contract type, notice history, exception, return status, and online-withdrawal steps entered here. This scenario is distinct because it produces this exact combination of calculated result, active obligations, deadlines, and required evidence.
Published by ProseIDVersion 2026.06.19
Review
Consumer was not informed of the right: the 14-day window extends by up to 12…
Consumer was not informed of the right: the 14-day window extends by up to 12 months.
Directive 2011/83/EU Art. 10Required
Complete “Withdrawal was communicated within the applicable period”
Complete “Withdrawal was communicated within the applicable period”.
Directive 2011/83/EU Arts. 9–11Required
Provide the required online withdrawal function
Provide the required online withdrawal function.
Directive 2011/83/EU Art. 11a, inserted by Directive (EU) 2023/2673Change the facts
A nearby path produces a different result.
Article 16 exceptionNone → Date Specific Non Residential Accommodation Transport Of Goods Car Rental Catering Or Leisure
Consumer was informed of the 14-day right before purchaseNo → Yes
Result becomesVerify The Selected Article 16 Exception
Inspect the changed path →Published legal basis
Sources carried by this schema release.
The calculated path is bound to the cited version and sources. It is general information, not a substitute for advice on facts or law outside the schema.
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