Required
For services and non-tangible digital content, the withdrawal period normally…
For services and non-tangible digital content, the withdrawal period normally starts when the contract is concluded.
Directive 2011/83/EU Art. 9(2)(a), (c)Consumer contract decision
Valid Withdrawal On Entered Facts — Include the withdrawal statement's content in the… · A withdrawal cannot be recorded as submitted through…
The calculated result is “Valid Withdrawal On Entered Facts”. For services and non-tangible digital content, the withdrawal period normally starts when the contract is concluded.
Decision path5C3C4B3CB6Schema 2026.06.19
The contract is within the Consumer Rights Directive withdrawal regimeYes
The applicable Member State implementation has been checkedYes
Article 16 exceptionNone
Withdrawal requested by consumerYes
Withdrawal was communicated within the applicable periodYes
Contract typeService
Goods returned or the consumer supplied evidence of returnNo
The trader offered to collect the goodsNo
Required reimbursement issuedNo
The consumer submitted this withdrawal through the online functionYes
Withdrawal acknowledgement sent without undue delay on a durable mediumYes
The durable-medium acknowledgement included the withdrawal statement's contentNo
Action required
Calculated result Valid Withdrawal On Entered Facts
Apply the published EU withdrawal baseline to the contract type, notice history, exception, return status, and online-withdrawal steps entered here. This scenario is distinct because it produces this exact combination of calculated result, active obligations, deadlines, and required evidence.
Published by ProseIDVersion 2026.06.19
Required
Complete “Withdrawal was communicated within the applicable period”
Complete “Withdrawal was communicated within the applicable period”.
Directive 2011/83/EU Arts. 9–11Required
Reimburse the consumer within 14 days of being informed of the withdrawal,…
Reimburse the consumer within 14 days of being informed of the withdrawal, subject to the Article 13(3) goods-return safeguard.
Directive 2011/83/EU Art. 13Required
Include the withdrawal statement's content in its durable-medium acknowledgement
Include the withdrawal statement's content in its durable-medium acknowledgement.
Directive 2011/83/EU Art. 11a(4), inserted by Directive (EU) 2023/2673Required
Preserve when the durable-medium acknowledgement was sent
Preserve when the durable-medium acknowledgement was sent.
Directive 2011/83/EU Art. 11a(4), inserted by Directive (EU) 2023/2673Required
A withdrawal cannot be recorded as submitted through the Article 11a online…
A withdrawal cannot be recorded as submitted through the Article 11a online function unless the contract was concluded through an online interface.
Directive 2011/83/EU Art. 11aChange the facts
A nearby path produces a different result.
The contract is within the Consumer Rights Directive withdrawal regimeYes → No
Withdrawal was communicated within the applicable periodYes → No
The consumer submitted this withdrawal through the online functionYes → No
Result becomesComplete Directive Scope Assessment
Inspect the changed path →Published legal basis
Sources carried by this schema release.
The calculated path is bound to the cited version and sources. It is general information, not a substitute for advice on facts or law outside the schema.
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