Required
For services and non-tangible digital content, the withdrawal period normally…
For services and non-tangible digital content, the withdrawal period normally starts when the contract is concluded.
Directive 2011/83/EU Art. 9(2)(a), (c)Consumer contract decision
Verify The Selected Article 16 Exception — The ordinary withdrawal period may be extended… · Consumer was not informed of the right: the 14-day…
The calculated result is “Verify The Selected Article 16 Exception”. For services and non-tangible digital content, the withdrawal period normally starts when the contract is concluded.
Decision path34815A0977Schema 2026.06.19
The contract is within the Consumer Rights Directive withdrawal regimeYes
The applicable Member State implementation has been checkedYes
Article 16 exceptionService Fully Performed After Required Consent And Acknowledgement
Withdrawal requested by consumerYes
Withdrawal was communicated within the applicable periodYes
Contract typeService
Consumer was informed of the 14-day right before purchaseNo
Action required
Calculated result Verify The Selected Article 16 Exception
Apply the published EU withdrawal baseline to the contract type, notice history, exception, return status, and online-withdrawal steps entered here. This scenario is distinct because it produces this exact combination of calculated result, active obligations, deadlines, and required evidence.
Published by ProseIDVersion 2026.06.19
Review
Consumer was not informed of the right: the 14-day window extends by up to 12…
Consumer was not informed of the right: the 14-day window extends by up to 12 months.
Directive 2011/83/EU Art. 10Review
An Article 16 exception has been selected. Verify the exact legal conditions…
An Article 16 exception has been selected. Verify the exact legal conditions before treating the contract as exempt.
Directive 2011/83/EU Art. 16Required
Complete “Withdrawal was communicated within the applicable period”
Complete “Withdrawal was communicated within the applicable period”.
Directive 2011/83/EU Arts. 9–11Change the facts
A nearby path produces a different result.
Article 16 exceptionService Fully Performed After Required Consent And Acknowledgement → None
Result becomesValid Withdrawal On Entered Facts
Inspect the changed path →Published legal basis
Sources carried by this schema release.
The calculated path is bound to the cited version and sources. It is general information, not a substitute for advice on facts or law outside the schema.
Use your facts
Run the actual workflow.
This page shows one calculated path. Open the maintained workflow to answer with your own facts and, when needed, create a version-bound audit record.