Required
For services and non-tangible digital content, the withdrawal period normally…
For services and non-tangible digital content, the withdrawal period normally starts when the contract is concluded.
Directive 2011/83/EU Art. 9(2)(a), (c)Consumer contract decision
Valid Withdrawal On Entered Facts — The durable-medium acknowledgement included the… · Acknowledgement date, time, and zone becomes required
The calculated result is “Valid Withdrawal On Entered Facts”. For services and non-tangible digital content, the withdrawal period normally starts when the contract is concluded.
Decision pathC8989E1787Schema 2026.06.19
The contract is within the Consumer Rights Directive withdrawal regimeYes
The applicable Member State implementation has been checkedYes
Article 16 exceptionNone
Withdrawal requested by consumerYes
Withdrawal was communicated within the applicable periodYes
Contract typeDigital Content
Goods returned or the consumer supplied evidence of returnYes
The trader offered to collect the goodsNo
Required reimbursement issuedNo
Distance contract was concluded through an online interfaceYes
A prominent withdrawal function remained available throughout the withdrawal periodNo
The consumer submitted this withdrawal through the online functionYes
Action required
Calculated result Valid Withdrawal On Entered Facts
Apply the published EU withdrawal baseline to the contract type, notice history, exception, return status, and online-withdrawal steps entered here. This scenario is distinct because it produces this exact combination of calculated result, active obligations, deadlines, and required evidence.
Published by ProseIDVersion 2026.06.19
Required
Complete “Withdrawal was communicated within the applicable period”
Complete “Withdrawal was communicated within the applicable period”.
Directive 2011/83/EU Arts. 9–11Required
Reimburse the consumer within 14 days of being informed of the withdrawal,…
Reimburse the consumer within 14 days of being informed of the withdrawal, subject to the Article 13(3) goods-return safeguard.
Directive 2011/83/EU Art. 13Required
Provide the required online withdrawal function
Provide the required online withdrawal function.
Directive 2011/83/EU Art. 11a, inserted by Directive (EU) 2023/2673Required
Use details that identify the contract from which the consumer is withdrawing
Use details that identify the contract from which the consumer is withdrawing.
Directive 2011/83/EU Art. 11a(2), inserted by Directive (EU) 2023/2673Required
Complete the online confirmation and durable-medium acknowledgement steps
Complete the online confirmation and durable-medium acknowledgement steps.
Directive 2011/83/EU Art. 11a(3)–(4)Required
Preserve when the durable-medium acknowledgement was sent
Preserve when the durable-medium acknowledgement was sent.
Directive 2011/83/EU Art. 11a(4), inserted by Directive (EU) 2023/2673Change the facts
A nearby path produces a different result.
Withdrawal requested by consumerYes → No
Required reimbursement issuedNo → Yes
Distance contract was concluded through an online interfaceYes → No
Result becomesNo Withdrawal Request Recorded
Inspect the changed path →Published legal basis
Sources carried by this schema release.
The calculated path is bound to the cited version and sources. It is general information, not a substitute for advice on facts or law outside the schema.
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